am in possession of a sole proprietorship with one employee and I deal with emergency services on the chimneys, almost always of an urgent nature are completely in this stagione.Dal 12/12/2008 without a phone line. I immediately informed the Telecom fault accident, getting insurance the timely intervention by the company to restore service: a maximum of 48 working hours as stipulated in the contract. To date, more than a month after 12.01.2009, are still without telephone lines, and none of Telecom is able to give me any indication as to when ever the fault will be repaired, since I'm not even sure who is to repair, and who may need the repair is aware of having to do it!? Telecom services are now exclusively online and by phone. There are no offices open to the public. Any contact or communication can be conducted only by the 187, and their website. With this system, Telecom has built a wall pass-through which users can not go. If the service work, not bad, but unfortunately in my case the operators are unable to contact, they can only do an operation only, repeat mechanically over a month and without any real knowledge of the facts, that the fault was reported and that will be repaired beyond a reasonable doubt within 48 hours! Whenever I tried to record my absurd and tragic situation, I just got for indifference and a boundless incompetenza.Dopo more than 50 calls and sending a few faxes is absolutely nothing happened concreto.Nel past month I have spent a total of about 18/20 hours attached to the phone to try to reach some solution. Often, too often, after I waited 10-15 minutes when taking the line, or inexplicably fell to the communication, or a disk that you said your report was received!?. Fortunately, when you can talk with an employee of the call center, first of all has awakened hopes that well because otherwise it makes no qualms about sending you to do .. to me it really happened. If you woke up right then it will be polite but will not be able to give you any useful information. If then it is your lucky day, you ask a cell phone number you need to keep lit cookies before you can re-contact (no one ever showed up) and will try to give you information, but it seems that his terminal to give Information contraddizzione fully with the terminal of a colleague that you said the day before. For example: "but we really showed that his line has been repaired so much so his practice was closed." Or "do not worry because it is a team of Telecom, which itself is repairing the fault. The line will definitely riattavata later tonight or tomorrow at most." The next day another operator: "I'm sorry but are unable to give any information on why the repair is in the hands of Mazzoni, an outside firm to Telecom." Following these enlightening evidence of incompetence, with terror begins to become aware of the tragedy that is going incontro.Non I can only continue to insist, and finally took me to another number where you can ask to speak to a customer service réponse: 0552971. Half the time if you can start talking about you slamming the phone down. When someone will kindly respond and listen, says he spends the head of my area. Too bad that no one ever answers the line and falls. Then miraculously after 16 days and hours and hours spent attached to the phone someone answers me, tells me that unfortunately I can help, because even though my phone number in the province of Florence, my whole area is run by Siena and I be the one to explain to the switchboard of the call center! Do you think it PBX Telecom can easily accept that an unknown client to give him a training? All wasted effort! But to be honest after 10 days without a phone line that I just met in my area a Telecom technician, who kindly checked behind my insistence on its agenda if it was mentioned that my name and now with an inspection that occurred c 'was a broken wire on the line and that will make the reporting of expertise to the team that dealt with that type of repair. For two weeks you do not see anyone, then finally one day get a technician. Ah finally it's done! Too bad that the coach is wrong, because he was completely unaware of the intervention made by connects the first two weeks and having the same job, can not help but note the failure. It starts all over again without a glimpse of the fine.In recent months the economic situation and work is notoriously difficult and critical for all citizens and all companies, but more than I in my company and my home for over a month, no telephone . People call the free phone answers and probably think I'm on vacation, or I closed the business. There are no answering machine on which rivevo, being outside during the day to carry out the work, the majority of requests for assistance. Are where there's no fax requests for quotes and notices from other companies and customers. Are not internet and no e-mail.Mi is difficult to quantify the magnitude of the damage and all its consequences. Of course I know that the work is falling dramatically and the next month for the first time I will have to apply for unemployment insurance for my dependent, with a loss for me, for my clients, my workers and the community that pays layoffs to my operaio.E 'possible that the lives of people can be conditioned to the point of incompetence, arrogance and the arrogance of our airlines, in this case the Telecom but the same can be said I think Alitalia and others. Unfortunately in this country everything is possibile.PS My wife is Cuban. After the passage of Ike, Hurricane under 5, all homes within 20 days had the phone. A Certaldo after a month because it rained a few days still not talked about. This is the semester in which Italy holds the presidency of the G8. You wonder why we all still laugh at?
SOURCE: ValdelsaNet
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